Alexander’s Blog – The Making of LetMeGo

We have good news, and bad news.

The good news is as follows: LetMeGo’s open beta has been very well received by both travelers and our lodging partners. Thousands of lodgings have already submitted bids for travelers’ itineraries.

New tickets for the customer service team for the month of January. The open beta was released Jan 20th.

But here’s the bad news: While we expected lodging staffs to have some questions about the system (and, for that matter, to occasionally submit bids that didn’t make sense) as they became familiar with it. Unfortunately for the team, I underestimated the load that our customer service team would be exposed to… BIG TIME! In order to cope with this Gigi, Treeny, and Carmen have been each working more than 12 hours per day. Other members of the team are now helping us in customer service as well, even though that isn’t their designated role within the team: Alberto, who recently join the team as product developer; Tania, my love and the co-founder of LetMeGo; and I have all been pitching in. I haven’t been able to help much, though, as I have a thousand other things to focus on at the same time.

Fortunately, we also have a solution: We are slowing down all public relations efforts not related to the LetMeGo I18N Challenge. That will buy us some time both to deal with the backlog, and to increase the size of the customer service team. Interested in helping us out with the latter? Check out the job opening.

Alexander Torrenegra